At Timms we put our clients at the heart of what we do and are committed to providing a comprehensive, professional legal service. We pride ourselves on the standard of service and advice we give to our clients.

Accredited by Lexcel, the Law Society’s Quality Standard, we commit to providing you with a quality legal service. We work to ensure that you are satisfied that your case has been dealt with efficiently and at a cost that represents the value of our work.

Our pledges are that we will:

• Agree with you in advance the levels of service you require

• Offer flexible appointment times

• Represent your interests

• Act professionally on your behalf and towards you

• Act in a respectful and courteous manner

• Always treat you fairly

• Be open and honest

• Give you clear legal advice that you can understand in plain language explaining legal terms

• Make you aware of the risk of success or failure and the possible costs involved

• Keep your business confidential

• Keep you informed of progress in your case as soon as developments occur

• Keep you informed with a written up-date forecast of costs at relevant points throughout the case

• Deal with your questions promptly

• Return your telephone calls on the same day and if for some reason we are unable to do that we will explain when your call will be dealt with

• Reply to your letters and e-mails as soon as possible, but no later than within 5 working days. If we need to provide a detailed reply, we will acknowledge your letter within 3 working days and let you know when you can expect our full reply

• We will consider all your comments concerning our service. If you feel you are not receiving the service you required please let us know immediately. Your comments and suggestions can help us improve our service

• Inform you of our complaints process

• Act in accordance with the Solicitors Code of Conduct 2019

• Act in accordance with the General Data Protection UK

Updated September 2024