Client Services Team Member - Swadlincote

We have an excellent opportunity for a full-time Client Services Team Member to join our team in Swadlincote.

The Client Services Team is the first contact a client has with our firm both on the telephone, by email and in person. The role focuses on delivering an outstanding service for existing and potential clients, building relationships at all levels. A professional approach/demeanour is required at all times.

Whilst exceeding client expectations, the role involves a high level of data management and recording.

Responsibilities

• Manage incoming telephone enquiries and signpost to the correct team.
• Respond to telephone, email or in person enquiries from external clients in a professional manner.
• Engage with any onsite visitors.
• Manage the firms web chat and email enquiries.

What we are looking for

• A professional appearance/manner
• Infectious enthusiasm
• Attention to detail and the ability to maintain accurate records
• Excellent IT skills, specifically in Microsoft Word & Excel
• Excellent written English
• Flexibility
• Ability to work as a team player but have the initiative to work alone
• A desire to problem solve and exceed expectation